1. Recover from Loss of production and increase work unit output.

2. Turn grievances or complaints into insight and solutions.

3. Establish daily practices that capture conflicts as opportunities for peaceful and productive resolutions.

4. Gain clarity about assignments and relationships between people.

5. Measurable and clear goals result in high levels of commitment.

6. Develop extreme levels of awareness and concentration leading to competent involvement.

7. A strong presence of innovation, risk taking, imagination, and initiative.

8. Effective staff meetings.

9. Clear and healthy communications: people willing to speak up, listening to each other and talking together.

10. Decisions made that people understand or agree with.

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